1. WE are selling DAP (delivered at place), based on paid shipping costs.Any required Duties, Tariffs and/or Taxes required by the receiving Country you are the buyer, consignee, importer of record are your responsibility.

    2. ‍FOB is the terminology we are using on our pricing, (free on Board), Meaning NOT including shipping costs, and any duties, tariffs, taxes required by the receiving Country.

    3. ‍CIF it is possible that when you have a proforma invoice with agreed to terms and conditions that might contain the wording CIF (Cost, Insurance and Freight), then we will reference the approved proforma invoice to state the specific amount of insurance related to the final invoice.

    4. On the majority of orders shipped from Honolulu, Hawaii to destinations outside of the USA we will use DHL Express with DHL as our Agent to process the commercial invoice.

    5. If we are jointly cooperating with you the purchaser using a third party freight forwarder, We will require complete contact information of your freight forwarder. If there are any delays due to non complete communication of the key person at the freight forwarder, we will not be liable for any delays in shipping, and/or additional costs.

    1. We are doing business B2B Business to Business, we strongly advise you to review a proforma Invoice, with details prior to placing any commercial orders.

    2. We do NOT accept any cancellations 48 hours after you have entered your formal order.

    3. ‍ ‍Email hello@globalmerchant.io to discuss any issues asap, leave more than one way to respond to you, an actual complete phone number, and best time to reach you in your time zone.

    Email us

  • NO exchanges.

  • NO Refunds, except in an authorized cancellation, where payment has been cleared by the bank or other payment provider.

  • As we are conducting B2B, Business to Business, absolutely NO returns.